Terms and Conditions
1. General Statement
Mobile Incorporated Limited, a company incorporated under the laws of Malta with Company Registration Number C 84149 and having its registered office at Elite Business Centre, Trejqa Ta’box Box, MSIDA, MSD1840, Malta. Mobile Incorporated Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/818/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.
These Terms and Conditions (“Terms”) govern your access to and use of the online gaming platform, services, website, and related products operated by MOBILE INCORPORATED Limited (referred to as “the Company”, “we”, “us”, or “our”).
By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree to these Terms in full, you must not register or use the services provided by the Company.
2. Modifications to Terms
We reserve the right to amend, update, or revise these Terms at any time due to legal, regulatory, operational, technical, or responsible gaming considerations.
Where changes materially affect your rights or obligations, we will provide advance notice before implementation. The notice will explain the nature and scope of the changes.
If acceptance is required, you must agree to the updated Terms before continuing to use the platform. Until acceptance is completed, access to gaming or wagering features may be limited. Withdrawals of available funds will remain possible, subject to verification and legal requirements.
3. Account Eligibility and Requirements
3.1 Age Restrictions
Access to the services is restricted to individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher.
We may request proof of age and identity at any time. Providing false or misleading information may result in:
- Account suspension or permanent closure
- Loss of bonuses and winnings
- Reporting to relevant authorities where required
3.2 Jurisdictional Restrictions
Users are responsible for ensuring that online gambling is legal in their country or region.
We do not knowingly provide services in jurisdictions where gambling is prohibited, restricted, or where we are not authorised to operate.
If a user is found accessing the platform from a restricted jurisdiction, we may:
- Restrict or block access
- Suspend or close the account
- Limit financial activity
3.3 Single Account Rule
Each user may maintain only one account.
All registration details must be accurate and belong solely to the account holder. The use of multiple accounts, false identities, or third-party accounts is strictly prohibited.
If duplicate or fraudulent accounts are detected, we may:
- Close all related accounts
- Remove bonuses or promotional benefits
- Confiscate winnings linked to those accounts
3.4 Legal and Policy Compliance
Users must comply with:
- Applicable laws and regulations
- These Terms and any related policies
- Individual game and promotional rules
Failure to comply may result in suspension or termination of the account.
4. User Responsibilities
4.1 Account Security
Users are responsible for maintaining the confidentiality of their login credentials.
Any activity performed using correct login details will be deemed authorised by the account holder unless evidence proves otherwise.
Users must immediately report:
- Suspicious or unauthorised access
- Loss or compromise of credentials
- Any unusual account activity
We are not responsible for losses resulting from failure to secure account access.
4.2 Accuracy of Information
All account information must be complete, accurate, and kept up to date.
Users are required to update:
- Contact details
- Payment information
- Residential address
Incorrect or outdated data may result in delays or restrictions on account functionality.
4.3 Understanding Game Rules
Users are responsible for reviewing and understanding all applicable game and promotional rules before participating.
All gameplay is voluntary and undertaken at the user’s own risk. The Company accepts no liability for losses incurred through participation.
4.4 Prohibited Conduct
Users must not engage in:
- Fraud or attempted fraud
- Collusion or coordinated cheating
- Use of automated tools, bots, or scripts
- Exploitation of bugs or system errors
- Manipulation of outcomes or platform behaviour
- Money laundering or suspicious transactions
- Abuse of bonuses or promotions
Account sharing, selling, or transferring is strictly prohibited.
Violations may result in immediate suspension, account termination, and forfeiture of funds, bonuses, or winnings.
4.5 User Behaviour Standards
Where communication tools are provided, users must behave respectfully.
Prohibited behaviour includes:
- Harassment, threats, or abuse
- Hate speech or discriminatory content
- Offensive or illegal material
- Explicit or inappropriate content
We reserve the right to restrict access to communication features or accounts for violations.
4.6 Account Closure by User
Users may close their account at any time through account settings or by contacting support.
It is recommended that users withdraw remaining balances before closure.
Account closure may be delayed if:
- Identity verification is incomplete
- Investigations are ongoing
- Disputes remain unresolved
Upon closure:
- Access to services will be disabled
- Unused bonuses may be forfeited (where applicable)
- Regulatory retention obligations may still apply
Users are encouraged to use responsible gambling tools where appropriate.
5. Company Rights and Operations
5.1 Verification Requirements
We may request identity, address, and financial documentation at any time, including:
- Government-issued identification
- Proof of address
- Payment method verification
- Source of funds or wealth information
Failure to provide required documentation may restrict account access or functionality.
5.2 Service Continuity
Service availability may be affected by:
- Maintenance
- System upgrades
- Security updates
- Technical issues
We aim to maintain uninterrupted service but cannot guarantee continuous availability.
5.3 Monitoring and Controls
We may apply limits to deposits, withdrawals, and wagering activity.
All transactions are monitored for compliance, fraud prevention, and regulatory obligations. Suspicious activity may result in additional checks or reporting.
5.4 Account Suspension and Termination
We may suspend or close accounts where necessary due to:
- Breach of Terms or policies
- Fraud or illegal activity
- Regulatory requirements
- Security concerns
Where possible, users will be informed of such actions.
5.5 Intellectual Property Rights
All intellectual property rights in and to the website and all materials made available through it, including without limitation any text, software, scripts, graphics, illustrations, drawings, photographs, audio, music, games, videos, interactive features, documentation, data (including statistical compilations and database content), trademarks, service marks, trade names, logos, and other content (collectively, the "Content"), are owned by, or licensed to, Mobile Incorporated Limited.
The Content is protected by applicable copyright, trademark, patent, design, and other intellectual property laws and international conventions. Except for the limited right to access and use the website in accordance with these Terms, no licence, assignment, transfer, or other right in or to any intellectual property is granted or implied. All rights not expressly granted remain vested in Mobile Incorporated Limited and its licensors.
Prohibited Conduct
Unless expressly authorised by Mobile Incorporated Limited, required by applicable law, or enabled through the normal functionality of the website, you must not:
- copy, reproduce, duplicate, distribute, publish, display, communicate, transmit, post, or otherwise exploit any part of the Content or the website, including its source code;
- alter, edit, modify, translate, adapt, decompile, disassemble, reverse engineer, or create derivative works from any part of the Content;
- sell, licence, sublicense, assign, transfer, rent, lease, host, commercialise, or otherwise exploit or make available the Content, whether in whole or in part;
- remove, obscure, modify, or interfere with any copyright, trademark, or other proprietary notices contained in or displayed on the Content;
- access or use the Content for the purpose of creating, developing, supporting, promoting, or operating any website, application, product, or service that competes with or is substantially similar to the website;
- use any robot, spider, crawler, bot, scraper, data mining technology, automated retrieval system, or similar tool to access, retrieve, monitor, extract, copy, index, or compile any Content or data from the website or its associated databases, whether directly or indirectly;
- compile or use any database, directory, listing, archive, or other collection derived from the Content or information obtained from the website;
- use the trademarks or refer to the website in any reporting, blogging, advertising, promotional, marketing, or other commercial activity undertaken for profit, financial gain, or commercial advantage, except where such use is permitted under applicable law; or
- use the Content or any related software for any purpose other than your own personal and non-commercial use.
Any use of the Content that falls outside the permissions expressly granted under these Terms requires the prior written consent of Mobile Incorporated Limited or, where applicable, its licensors.
5.6 Suspension of Access
Accounts may be suspended or closed due to:
- Verification failure
- AML or fraud concerns
- Policy breaches
- Regulatory obligations
Reactivation is not guaranteed.
6. Payments and Financial Terms
6.1 Source of Funds and Enhanced Checks
All deposits must originate from legitimate sources owned by the account holder.
When total deposits reach €2,000, enhanced due diligence will be triggered in line with AML requirements.
This threshold applies on either:
- A daily cumulative basis, or
- A rolling 180-day period
Users may be required to provide:
- Identity and address verification
- Payment ownership confirmation
- Source of funds documentation
- Source of wealth information where applicable
Transactions may be restricted until verification is completed.
Failure to comply may result in suspension or closure of the account.
6.2 Deposits
Deposits may be made using:
- Bank transfer
- Debit/credit cards
- E-wallets
- Cryptocurrency (where supported)
Funds are credited once confirmed.
6.3 Account Balance Usage
Account balances are intended solely for gaming activity and do not constitute a bank deposit or financial product. No interest is accrued.
6.4 Withdrawals
Withdrawals are processed through available payment methods and are subject to:
- Identity verification
- Compliance checks
- Bonus wagering conditions
Processing times may vary depending on external payment providers.
6.5 Promotions and Bonuses
Promotions may include bonuses, cashback, free bets, loyalty rewards, or similar incentives.
Each Promotion is governed by specific terms forming part of these Terms.
6.5.1 Acceptance Requirement
Users must actively accept promotional terms before participation. No promotion becomes active without acceptance.
6.5.2 Promotional Conditions
Each Promotion will define:
- Wagering requirements
- Eligibility rules
- Time limitations
- Withdrawal restrictions
- Additional conditions
6.5.3 Availability and Control
Promotional terms remain accessible while active and after acceptance.
We may modify or cancel promotions in cases of abuse, fraud, or regulatory necessity.
6.6 Withdrawal Processing
Withdrawals are subject to verification, compliance, and security checks.
Any funds tied to bonuses or wagering requirements must be fully cleared before withdrawal.
Withdrawals are typically processed within 24 hours after verification, excluding delays caused by third-party providers.
6.7 Fees and Charges
Any applicable fees will:
- Be disclosed before transaction completion
- Be published in a dedicated fees section
- Comply with applicable regulations
No hidden fees will be charged.
Users will be informed in advance of any changes.
6.8 Payment Holds
Transactions may be delayed where:
- Fraud is suspected
- AML checks are required
- Irregular activity is detected
Funds will be released once investigations are completed.
6.9 Dormant Accounts Policy
An account becomes dormant after 12 months of inactivity.
Dormant accounts may:
- Require verification to reactivate
- Lose access to promotional features
- Be subject to administrative controls
Where permitted, a monthly fee may apply after prior notice.
Users will be informed in advance and given the option to withdraw funds or reactivate the account.
Funds remain the property of the user.
7. Risk, Liability, and Disclaimers
7.1 Gambling Risk Notice
All gaming involves risk, and outcomes are based on chance or system logic. Losses may occur.
7.2 Service Disclaimer
Services are provided on an “as is” and “as available” basis without guarantees of uninterrupted access.
7.3 System Errors and Adjustments
In case of technical errors, we may:
- Void affected bets
- Adjust account balances
- Reverse incorrect payouts
- Suspend affected games
7.4 Refund Policy
Refunds may be issued where required, including:
- Event cancellation
- System or pricing errors
- Technical disruption affecting fairness
- Duplicate or failed transactions
- Regulatory obligations
Refunds will be returned to the original payment method where possible or an approved alternative in compliance with AML rules.
7.5 Limitation of Liability
We are not liable for indirect or consequential losses, including:
- Loss of profits
- Loss of winnings
- Data loss
- Business interruption
Liability is limited to the maximum extent permitted by law.
7.6 Force Majeure Events
We are not responsible for disruptions caused by events beyond our control, including:
- Natural disasters
- Cyber incidents
- Government actions
- Infrastructure failures
7.7 Third-Party Services
We are not responsible for third-party websites or services linked from our platform.
7.8 Indemnification
Users agree to indemnify the Company for losses arising from:
- Breach of these Terms
- Misuse of services
- Illegal conduct
- Violation of third-party rights
8. Legal and Regulatory Information
8.1 Company Details
Mobile Incorporated Limited
Malta (Registration No. C 84149)
Elite Business Centre, Trejqa Ta’ Box Box, Msida MSD1840,
Malta
8.2 Governing Law
These Terms are governed by Maltese law. Any disputes fall under the jurisdiction of Maltese courts unless otherwise required by law.
8.3 Regulatory Framework
The Company operates under:
- Malta Gaming Authority regulations
- FIAU AML requirements
- FATF standards
8.4 Responsible Gambling Tools
Available tools include:
- Deposit limits
- Loss limits
- Session reminders
- Cooling-off periods
- Self-exclusion options
8.5 Complaints and Dispute Resolution
Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:
- the Malta Gaming Authority (“MGA”);
- an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
- the competent courts of Malta.
Where an ADR mechanism is made available or selected, the player shall be informed in advance and in a clear manner of the procedure and its legal effect, including whether the outcome is binding or non-binding.
Where the ADR process is non-binding:
- the ADR outcome shall be advisory in nature only and shall not constitute a legally binding or enforceable decision;
- the Company is not obliged to implement or comply with the outcome, without prejudice to any voluntary acceptance; and
- the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.
Where the ADR process is binding, the player shall be clearly informed prior to participation that:
- the ADR decision will be final and legally enforceable under the applicable ADR framework; and
- participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.
Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.
This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.
8.6 Associated Policies
This document should be read together with:
- Responsible Gaming Policy
- AML & KYC Policy
- Privacy Policy
- Complaints Policy
