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Responsible Gaming Policy

1. Commitment to Responsible Gaming

MOBILE INCORPORATED Limited (“Company”, “we”, “our”) is committed to promoting responsible gambling and ensuring that gaming services are provided in a safe and transparent environment.

Our responsible gaming framework is designed to minimise the risk of gambling-related harm and to ensure compliance with the requirements of the Malta Gaming Authority, including the MGA Player Protection Directive.

We encourage players to treat gambling as a form of entertainment, not as a source of income or a way to recover financial losses.

2. Age Verification and Protection of Minors

Access to the Company’s gaming services is strictly restricted to individuals 18 years of age or older.

Age and identity verification forms part of the Company’s Know Your Customer (KYC) procedures and may be required:

  • during account registration
  • prior to withdrawals
  • at any time where necessary to ensure regulatory compliance

Where an account holder is identified as a minor:

  • the account will be immediately suspended and closed
  • winnings may be forfeited in accordance with regulatory requirements

Parents and guardians are encouraged to use internet filtering software and monitoring tools to restrict access to gambling websites.

3. Player Awareness

The Company encourages players to monitor their gambling behaviour and remain aware of potential indicators of problem gambling.

Warning signs may include:

  • gambling beyond affordable limits
  • attempting to recover losses through additional betting
  • borrowing money to fund gambling
  • gambling negatively affecting work, finances, or relationships
  • experiencing difficulty stopping gambling activity

Players experiencing any of these behaviours are encouraged to utilise the responsible gaming tools available or seek professional support.

4. Responsible Gaming Tools

The Company provides several tools designed to help players manage their gambling activity.

Deposit Limits

Players may establish daily, weekly, or monthly deposit limits within their account.

  • Limit reductions take effect immediately
  • Limit increases become effective only after a cooling-off period of at least 24 hours

Loss Limits

Players may define the maximum net loss they are willing to incur during a specified period.

Once a loss limit has been reached:

  • additional wagering will be automatically blocked
  • the player may still access the account to review information or withdraw funds

Adjustments to loss limits follow the same rules as deposit limits:

  • decreases apply immediately
  • increases apply only after a cooling-off period

Reality Checks

Players may receive periodic on-screen reminders that display:

  • the duration of the current gaming session
  • recent gameplay activity

These reminders are intended to encourage players to take regular breaks.

Session Management

Where available, players may set time limits on gaming sessions to better control the duration of gameplay.

Account History

Players have access to their complete transaction and gaming history, including:

  • deposits and withdrawals
  • bets and gameplay activity

This transparency helps players monitor spending and behaviour.

5. Time-Out (Cooling-Off Period)

Players may temporarily suspend their gaming activity for a selected period.

During a time-out period:

  • access to gameplay is disabled
  • login to the account may be restricted depending on system settings

The account will automatically reactivate once the selected period expires.

6. Self-Exclusion

Players who wish to take a longer break from gambling may request self-exclusion.

Available options include:

  • 6 months
  • 1 year
  • 2 years
  • 5 years
  • permanent self-exclusion

Important conditions:

  • self-exclusion becomes effective immediately
  • it cannot be reversed before the expiry date
  • promotional communications will be discontinued
  • attempts to open new accounts will be blocked

Permanent self-exclusion results in permanent closure of the player account.

7. Player Monitoring and Interaction

In accordance with regulatory expectations of the Malta Gaming Authority, the Company monitors player behaviour to identify potential indicators of harmful gambling activity.

Such indicators may include:

  • excessive deposits
  • prolonged gaming sessions
  • rapid or repeated losses

Where risk indicators are detected, the Company may:

  • contact the player directly
  • recommend responsible gaming tools
  • impose temporary restrictions on the account where appropriate

Staff members receive regular training to identify and manage responsible gaming concerns.

8. Marketing Practices

The Company adheres to responsible marketing principles:

  • gambling promotions are not directed at minors or vulnerable persons
  • gambling is not portrayed as a financial solution
  • responsible gaming messaging is included in promotional materials
  • self-excluded players are removed from marketing communications

9. Support Organisations

Players seeking professional support may contact independent organisations such as:

  • GamCare
  • Gamblers Anonymous
  • BeGambleAware

These organisations provide confidential advice and assistance to individuals experiencing gambling-related harm.

10. Our Ongoing Commitment

The Company remains committed to:

  • complying with responsible gaming requirements of the Malta Gaming Authority
  • protecting vulnerable players
  • providing staff training on player protection
  • continuously improving responsible gaming safeguards

If gambling stops being enjoyable, players are encouraged to take a break and seek assistance.

Gambling can be addictive. Please play responsibly.

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